Utah Tech University

Frequently Asked Questions (FAQs)

Whether you’ve studied online at the college level before, are fresh out of high school, or coming back to school after years in the workforce, chances are that you have questions about this journey. To help you along, we’ve included below a list of the questions we get most often, along with answers.

If you don’t see your question answered below, please contact us—we’re delighted to find your answer! And remember, there are no bad questions.

What classes are available online?

We currently have nearly 200 unique online classes offered regularly. You can search for online classes using the Searchable Class Schedule.

NOTE: After selecting the semester (i.e. Fall 2020), click on Advanced Search and select “Utah Tech Online” as the location.

What is synchronous learning versus asynchronous learning? Isn't all online learning the same?

Online classes can be delivered in different ways. Check out the attached graphic to learn more about the differences between synchronous and asynchronous learning.

Synchronous learning versus asynchronous learning

How do I take exams in an online class?

Requirements for taking exams vary by course. Refer to the course syllabus to identify class specific requirements for taking exams.

Most online courses require that exams are proctored in the Testing Center or via Proctorio (remote proctoring application). Some classes have exams directly in Canvas.

If you live outside of the local area, your instructor should provide you the opportunity to take the exam remotely using Proctorio.

Can classes taken at another college or university be transferred to Utah Tech University?

Yes, in most cases. Connect with your assigned advisor or the Advising Office to help you identify the transferability of past courses.

How do I find my advisor?

Upon admissions to Utah Tech University, you are assigned a general or program advisor.

You can use TRAILS (aka Navigate) to identify and connect with your assigned advisor.

Use your DigitalID and password to login.

For additional questions, you can contact the Office of Academic Advising.

How do I access my online class(es)?

Your online class(es) are hosted in Canvas – Utah Tech University’s official learning platform.

Use your DigitalID and password to login to  Canvas.

Canvas Login

Once logged in, you will taken to the course dashboard. Click on the course to access the course homepage and other resources.

Who do I contact for technical support?

Contact the Utah Tech Helpdesk regarding any technical support question.

Utah Tech University Helpdesk

The Canvas Support Helpdesk is available directly in Canvas and can address any Canvas questions or issues.

What equipment/tools do I need to successfully participate in online classes?

The equipment or tools required vary by class and should be listed in the course syllabus. Contact the instructor to learn more.

Some classes may require or have optional live discussions via Zoom. For these and other related activities, it is recommended that you have a web camera or computer with a camera, as well as a headset or earbuds with a microphone.

What does the online delivery fee support?

The online delivery fee ($30/credit) is assigned to all individual online classes, unless they are associated with an online program. The services provided by the online fee are incorporated into tuition for online programs.

The fee is used to support the design and development of online courses, orient and train faculty to teach online, provide online learning support services (online tutoring, exam proctoring, remote library access, etc.), and provide various online applications/tools to support an active, accessible online learning experience.

Why do I have to pay general student fees if I am not taking classes on campus?

General student fees are used to support various student support services and resources for all students regardless of their location. Most of the services are available remotely, as well as on campus.

For students enrolled in online only programs, general student fees are waived.

What is the different between online and remote learning or in-person with live stream classes?

Due to COVID-19, some in-person classroom courses may require students to participate remotely on certain days to limit the number of students in the classroom due to social distancing requirements. Remote participation is facilitated using Zoom, allowing you to interact with the instructor and other students in the classroom or participating remotely. These classes are not online classes.

Online classes require no in-person activities and are designed to be delivered entirely online.

Other Questions

Talk with Victoria

Victoria Holman

Support Specialist

Email: online@utahtech.edu
Phone: 435-879-4822
Office: TECH 115D